At Zapex, we offer a hassle-free 7-day return and refund policy to ensure your satisfaction. If you're not completely happy with your purchase, you can return the item within 7 days of delivery, provided it is unused, unwashed, in its original packaging, and includes all tags and accessories. Certain items such as innerwear, personal care products, customized items, and those marked as non-returnable are not eligible for return. Once we receive and inspect the returned product, your refund will be processed within 5–7 business days to your original payment method or as store credit, as per your preference. Please note that shipping charges are non-refundable unless the item was delivered damaged or incorrect. To initiate a return, contact our support team at support@zapex.in or zapexhelp@gmail.com with your order details, and we’ll guide you through the process.